Return Policy Page

Return Policy

At Golden Fiber Asia, we aim to ensure 100% customer satisfaction with every purchase. If you are not completely satisfied with your order, we offer a straightforward return policy to make the process hassle-free.

1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

• The item must be unused, unwashed, and in its original condition.

• The item must be returned in its original packaging, with all tags and labels intact.

• Returns must be initiated within 14 days of receiving your order.

Non-Returnable Items:

• Customized or personalized items.

• Clearance or sale items.

• Items damaged due to misuse or improper care.

2. Return Process

To initiate a return, please follow these steps:

1. Contact Us:

Email us at returns@goldenfiberasia.com or call +880 123-456-7890 within 14 days of receiving your order. Include the following details:

• Order number.

• Reason for the return.

• Photos of the product (if it’s damaged or defective).

2. Approval:

Our team will review your request and provide return instructions within 2-3 business days.

3. Ship the Item:

Pack the item securely in its original packaging and send it to the return address provided. Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong or defective item).

4. Refund or Replacement:

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund or replacement. Approved refunds will be processed within 7-10 business days.

Thank you for choosing Golden Fiber Asia. We are committed to providing high-quality jute products and ensuring a positive shopping experience.

If you have any questions, please contact us at:

Email: returns@goldenfiberasia.com